Our Soaps are handmade and very high in demand
Thank you for shopping with Natural Faith Organics. All orders will be shipped within 1-2 business days after purchase. All orders will receive a tracking number via email (check spam or junk mail) just in case.
LOST or STOLEN PACKAGES
If your package has been confirmed via USPS delivered and you did not receive it you must file a claim with USPS as we are not responsible for lost or stolen packages.
Once you file a claim with USPS the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address which is the case majority of the time.
The only time that we will resend or refund is when tracking confirms that the package was lost/delayed DURING TRANSIT (minus shipping cost) and not for any packages that states DELIVERED in mailbox/porch/reception etc.
In the rare case you receive an incorrect order, please ship us the incorrect order and we will ship the correct products once we receive the products you shipped back to us (you will be responsible for the shipping fee, as we do not provide return labels).
We DO NOT accept returns or exchanges for safety reasons.